Return Policy
CueShop Official Store – Return Policy (5 Days)
Last updated: 19/09/2025
You have 5 days from delivery to request a return. Items must be new, unused, and in the original packaging with all accessories. Proof of purchase is required. Non-compliant returns may be refused or subject to a restocking fee (up to 15%).
Non-returnable: customized items, installed tips, chalked/used cues, opened chalk, gift cards, and marked final-sale items.
Damaged/Defective on Arrival: Contact Contact@cueshopofficialstore.com with photos/videos within 48h. We offer an exchange or full refund once confirmed.
How to return:
-
Email Contact@cueshopofficialstore.com (order #, reason, photos).
-
Receive RMA and return address (Casablanca, Morocco).
-
Pack securely (rigid tube recommended for cues).
-
Ship with tracking; return shipping is paid by the customer (unless defect confirmed).
Refunds: issued to the original payment method within 5–10 business days after inspection. For cash/COD, we provide store credit or bank transfer.
Exchanges: possible for weight/size mismatch, subject to stock.
Contact: Contact@cueshopofficialstore.com | WhatsApp +212 693700733